GuildPortal Guild Hosting and Management - GuildPortal Frequently Asked Questions - for World of Warcraft, Warhammer, Lord of the Rings, EverQuest, and more!

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Frequently Asked Questions

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Admin Community

Remember! The GuildPortal Administrator's Community is frequented by extremely helpful and knowledgeable GuildPortal users!

01. General Questions

Do I need to be a programmer to use GuildPortal?

Does GuildPortal show pop-up ads to visitors?

How do I pay?

How long has GuildPortal been around?

How many people use GuildPortal?

How much does GuildPortal cost?

I cannot log out.

I found something offensive on a Guild site!

I need a non used guild site deleted can you help? Or a non guild member started a site with my guild name can you delete it for me?

Someone's calling me (or someone else) names on their GuildPortal site!

We are a multi game guild do we need to make a GuildPortal site for each game? Or can we make one site for all games?

We have a programmer in the guild. Why would we use GuildPortal?

What limitations do the free guilds have?

Why can't I use certain scripting mark-up anymore?

Why isn't my thumbnail image updating?

02. Characters and Profiles

Can I post as my characters, instead of under my GP account?

How are Participation Points calculated?

How do I “Ignore” a GuildPortal user?

How do I add my character to the roster?

How do I change my password, time zone, password, e-mail address, and set up a signature and turn on or off e-mail notifications

How do I change/set my time zone settings?

How do I delete one of my characters?

How do I leave a guild (site)?

How do I set up my signature?

I am having login problems. What should I check?

I tried to create an account, but it said that login name was already taken.

Step By Step - Adding your Character

03. Site Administration

Can I get an easier URL?

Can I transfer my old forums to GuildPortal?

How do I add- delete a tab/content?

How do I add music to a page?

How do I allow users to manage content?

How do I change colors and manage content for my site?

How do I change my guild's name, game or server?

How do I change the Forum Icons?

How do I change the size of the left and right sides of pages?

How do I change the Tab Images

How do I delete a guild site?

How do I display a user's name in my welcome message?

How do I get my guild in the Spotlight?

How do I get the IP of another user?

How do I get the word out about our new site?

How do I make a PayPal donate button?

How do I tell people where our site is?

How do I upload images to my site

How do people sign up to join my site?

I am the new guild leader, and need Super Admin rights.

I cannot post or edit the site! (login problems too)

I cannot see my closed voting polls why?

I changed my welcome message, but it shows the same thing!

I have a domain name already can I use that instead of yours?

I need my super admin right back. An approve Super Admin delete me and I need my rights back. Or I paid for this site give me access.

I paid for a guild, and I want it deleted.

Is there any way to ban a user from my site?

Signature block by Forum Administrator?

The link to the Control Panel doesn't appear for me.

What is the Idle Monitor, and how do I use it?

What privileges are given to the site members at the various levels?

Where's a good place to go to learn about using the administrative tools?

Why do I get a message saying loading GP in an IFrame is prohibited?

Will GuildPortal host my Domain Name?

04. Subscriptions

Can I subscribe, and then immediately cancel, to avoid recurring charges?

Can multiple members contribute to the subscription payment?

How do I cancel my subscription?

How to I allow members to donate to the site?

I didn't cancel my subscription via PayPal, but I haven't used the site in months. Can the charge be refunded?

I have a domain name already can I use that instead of yours?

I need my super admin right back. An approve Super Admin delete me and I need my rights back. Or I paid for this site give me access.

I no longer play the game, and haven't for months. Why am I being charged?

I purchase the 30 subscripting and now (at a later date) I want to purchase a domain name.

I was just billed again for the services after 6 months. What's this about?

My custom domain, www.guildname.guildportal.com, isn't working!

What happens when my subscription is cancelled and runs out? Is my content lost?

What is PayPal, and why does GuildPortal use it?

Will you put up a "non-payment" screen if I cancel to avoid recurring payments between the time the site goes non-subscriber and when I re-subscribe?

05. Content : Forums

How do I get notifications of activity for topics I'm interested in?

I subscribed to a topic, but I'm not getting notifications in my e-mail. Why?

Where is the Next Unread link?

06. Content : Rosters

A character doesn't appear on the roster. Why?

I am a guild leader. Can I enter my member's data to the roster myself?

07. Content : Chat

Why does the chat applet say it cannot connect?

08. Content : Mail

Where did my mail go?

09. Advanced Administration

Can I get information on someone who posted something offensive?

Can I have a copy of my data?

Can I run my PHP, ASP, or CGI scripts on GuildPortal?

How do I add a PayPal donate link/button?

How do I create a theme that other administrators can use?

10. Content : Auto-Roster for WoW

Where can I get the Add-On for Auto-Roster fo World of Warcraft?

Why does the roster only show members who were online when I ran the add-on?

Content : Bank

How do i add items to the bank?

Raid Points (DKP)

Does GuildPortal have a DKP/Raid Point system?

How do I delete drops

How do I modify member raid points?

GuildPortal Humanitarian Efforts

For every subscription and subscription renewal, GuildPortal donates $1 to Food for the Hungry and other humanitarian organizations. Click here to view our record!

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What our members say...

Click here for all testimonials, and find out why others have used GuildPortal for their Guild Management and Guild Hosting needs!

"I love all the features that GuildPortal gives my guild website. I wouldn't change hosts for anything!"

Tanlandar, Dark Prophecy

Top Guilds

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Paragonian Knights
Heroes of Myth
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GuildPortal is accredited by the Better Business Bureau. As such, we commit to high levels of ethical business practices and customer satisfaction, and to work with our customers and the BBB to resolve disputes that might arise.

We do business the BBB way!