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Forums : Service Announcements > Welcome Letters and Idle Monitor
Valdaglerion (Guild Admin) 7/7/2012 11:59 PM EST : RE: Welcome Letters and Idle Monitor
Valdaglerion
Posts: 2473
Zomgawsh Poster

Hold up there! 

Why is this being touched (potentially messed up) again?  The welcome letter is already going out via Guildportal email (on the site) - as previously requested.  I just tested it yesterday, adding a test account and then approving it on my normal account.  It worked just fine.

As an admin, I have not tested it as an officer but, again, it worked perfectly when I approved the member myself.  I logged back into the test account and the welcome email was waiting.

It took awhile to get this working right, so I'm a little leery of it being broken again by messing with it...
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Wolfie_ (New Admin) 7/11/2012 1:26 AM EST : RE: Welcome Letters and Idle Monitor
Wolfie_
Posts: 199
Posts With Wolves

Valdaglerion said:
Why is this being touched (potentially messed up) again?  The welcome letter is already going out via Guildportal email (on the site) - as previously requested.  I just tested it yesterday, adding a test account and then approving it on my normal account.  It worked just fine.
It's being revisited because as outlined in my previous posting, it appears not to be working for all.  In that posting have tried to outline quite clearly the steps and method used to test in an effort to help highlight where the problem occurs.

- Wolfie
http://gw2gww.guildportal.com
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Valdaglerion (Guild Admin) 7/11/2012 5:08 PM EST : RE: Welcome Letters and Idle Monitor
Valdaglerion
Posts: 2473
Zomgawsh Poster

Aaargh!  Sorry Wolfe, I thought this had been fixed.  -sigh-  It is apparently still broken.

Aaron, new members automatically get the welcome letter if I (as admin) open their profile and set their access to member or above.  They do NOT get the welcome letter if I click the "Approve All Applicants" button OR if an officer selects the "approve as member" option. 
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Wolfie_ (New Admin) 7/11/2012 11:28 PM EST : RE: Welcome Letters and Idle Monitor
Wolfie_
Posts: 199
Posts With Wolves

Valdaglerion said:
Aaargh!  Sorry Wolfe, I thought this had been fixed.  -sigh-  It is apparently still broken.
Sorry to be the bearer of sad tidings.

Valdaglerion said:
Aaron, new members automatically get the welcome letter if I (as admin) open their profile and set their access to member or above.  They do NOT get the welcome letter if I click the "Approve All Applicants" button OR if an officer selects the "approve as member" option. 
Can confirm the same with my site.

- Wolfie
http://gw2gww.guildportal.com 
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CyberWolf (Guild Admin) 7/21/2012 8:51 AM EST : RE: Welcome Letters and Idle Monitor
CyberWolf
Posts: 568
Zomgawsh Poster

For sure new members DO NOT GET AN EMAIL but they do get a system message.

Would REALLY like to see them get BOTH.


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Valdaglerion (Guild Admin) 7/22/2012 5:28 PM EST : RE: Welcome Letters and Idle Monitor
Valdaglerion
Posts: 2473
Zomgawsh Poster

It has been a couple of weeks since this was reported.  What's the status of a fix?
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Wolfie_ (New Admin) 8/14/2012 8:35 PM EST : RE: Welcome Letters and Idle Monitor
Wolfie_
Posts: 199
Posts With Wolves

As the release of Guild Wars 2 is near, we'll be looking to ramp up our recruiting soon, so sorry for nagging, but wondering if there is any update on this issue?

- Wolfie
http://gw2gww.guildportal.com
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Valdaglerion (Guild Admin) 9/2/2012 1:02 AM EST : RE: Welcome Letters and Idle Monitor
Valdaglerion
Posts: 2473
Zomgawsh Poster

Did this ever get fixed?  I'd like to be confident that our members are getting their welcome/instructional letters.
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Valdaglerion (Guild Admin) 12/10/2012 6:24 PM EST : RE: Welcome Letters and Idle Monitor
Valdaglerion
Posts: 2473
Zomgawsh Poster

Wolfie_ said:
Not appear to be working for us, the Welcome Letter does not appear in the newly accepted members GP-mail inbox.<snip>
The way the officers (with "Approve/Reject Apps" admin rights) go about accepting an applicant is this:
  1. Clicks on "New Apps (#)" which appears on their menu (# = number of new applicants)
  2. Clicks on an applicant's login name
  3. Views their submission and decides to accept them
  4. Selects "Approval as Member"

I would have expected at the point of Step-4, to have had the Welcome Letter added to the applicant's GP-mail inbox.  So they'd get both a "access upgraded" message AND the guild's defined welcome letter.


Ugh, yet another bug, posted 5 months ago that has not been addressed or resolved.  The quote above was reported on July 5.  On July 11, I reported the following:

Aaron, new members automatically get the welcome letter if I (as admin) open their profile and set their access to member or above.  They do NOT get the welcome letter if I click the "Approve All Applicants" button OR if an officer selects the "approve as member" option.

I tested this today and the problem has not been addressed.  If I (the SuperAdmin) promote an applicant to associate on our site, they get a mail message like they are supposed to:



I tried doing the same thing while logged in as an officer:



When I clicked "approve as associate" or "approve as member", the new applicant did not receive ANY mail message:



Please make fixing this a priority.

Your support request, reference [GPST-38850], has been saved. You should be receiving a notification via e-mail shortly.
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Wolfie_ (New Admin) 1/3/2013 7:56 PM EST : RE: Welcome Letters and Idle Monitor
Wolfie_
Posts: 199
Posts With Wolves

Valdaglerion said:
I tested this today and the problem has not been addressed.  If I (the SuperAdmin) promote an applicant to associate on our site, they get a mail message like they are supposed to:

<img snip>

I tried doing the same thing while logged in as an officer:

<img snip>

When I clicked "approve as associate" or "approve as member", the new applicant did not receive ANY mail message:

<img snip>

Please make fixing this a priority.Your support request, reference [GPST-38850], has been saved. You should be receiving a notification via e-mail shortly.

+1 for this!
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