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Forums : Help from the Community > not receiving password reset emails
Mariposa (New Admin) 11/7/2012 12:36 PM EST : not receiving password reset emails
Mariposa
Posts: 662
Zomgawsh Poster

i have a few guild members on our site that have put in for password reset emails because they cannot remember the password they used and none of them are getting email replies. I have even tried to log out and get an email as well to no avail. Anyone else having this issue. None of my ticket submissions have been replied to. Even the ones about website issues we are having.
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Riepcheek (New Admin) 11/8/2012 12:44 AM EST : RE: not receiving password reset emails

Riepcheek
Posts: 13
Becoming Adept!

I'm having the same issue as well...please fix...angry members.
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Sandy Lewis (Blue Collar) 11/8/2012 12:13 PM EST : RE: not receiving password reset emails
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

Hi, most of the people I see with the issue have gmail, yahoo or one of those-- and those programs (even if we are on the "Safe" list") like to place these in the junk/spam folders so have your users check that out.   If the users can submit a ticket I can send them the info (assuming they still use the same e-mail address).  I was out of town for a while but am back now so once I get caught up on tickets they wont have to wait long.
Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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Everdark (MVP) 11/9/2012 9:15 AM EST : RE: not receiving password reset emails
GuildPortal MVP
Everdark
Posts: 3953
Zomgawsh Poster

Hi Sandy,

I went to test this out yesterday. I still haven't received an email from that. I was giving it some time, then forgot all about it until this morning. When I tested this out months ago, it came pretty quick. I tried it again just now and haven't gotten an email yet. I don't use gmail or hotmail, etc. I also checked my spam filters on the email server.

Perhaps the gnomes are slacking off and need a good lashing.

"The person who says it cannot be done should not interrupt the person doing it." 

 
Everdark (T), Evadarr, Nevinn (AC), Soninn, Croninn, Zakarr, Avirded (SC)
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Mariposa (New Admin) 11/9/2012 11:40 AM EST : RE: not receiving password reset emails
Mariposa
Posts: 662
Zomgawsh Poster

have had members check spam filters but nothing there.. have checked my own as well and not there. Have never had problems getting mail from guild portal in past.
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Tanrei (New Admin) 11/9/2012 11:43 PM EST : RE: not receiving password reset emails

Tanrei
Posts: 18
Becoming Adept!

I am having the same issue and I too have checked the spam folders. This is extremely frustrating as it is my guild website I cannot get into. I have tried every password I have ever used as well.
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