Sign Up! Login: Password: New User? Forgot? Support
Top Mods!
Wowhead Search
by sonofsamedi
Digital Clock
by Wolfar15
Admin Forums
Welcome to the GuildPortal Help Community! These forums are for admin-to-admin help.
Available Forums
Forums : Help from the Community > Waiting for GuildPortal.com
DarkThoughts (Guild Admin) 5/20/2013 11:38 AM EST : Waiting for GuildPortal.com
DarkThoughts
Posts: 510
Zomgawsh Poster

For the past two days, I've tried to log into my website: http://hellstorm.guildportal.com and have been having issues.

My banner image will not appear, the images in my Image Gallery will not appear, my widget settings do not appear and my site mods / custom CSS don't seem to be enabled.

When I tried to log in yesterday, the bottom left tag was stuck on "Waiting for hellstorm.guildportal.com".

Today, it is cycling through "Looking", "Waiting", "Connecting", "Transferring" and then starts over but I'm not seeing any visible changes to my homepage.

The same issues I had yesterday are still present today.

I saw a Java(0) error at one point so I made sure I had the latest update for that.
I've tried viewing the site in both Firefox and Internet Explorer (Both latest versions) with the same results.

I'm running a Windows 7 Ultimate 64-bit OS and my internet speed is solid according to SpeedTest.net

The problem is specific to GuildPortal. Even on this site, I'm seeing the Looking, Waiting, Connecting, Transferring messages in the bottom left corner as I type this.

Any ideas on what is going on?
____________________________________________________________________________________________________
On a mountain of skulls, in the castle of pain, I sat on a throne of blood. What was will be. What is will be no more. Now is the season of evil!
TopBottom

Kalmö (New Admin) 5/20/2013 5:25 PM EST : RE: Waiting for GuildPortal.com
Kalmö
Posts: 118
Posts With Wolves

I don't know exactly what is going on. But I know u are not alone.

A few days ago GPs server provider had to change a harddrive that was failing. And after that everything worked fine for a day or two. Now it seams to happen again. If this is the case I hope GP change provider.
TopBottom

DarkThoughts (Guild Admin) 5/21/2013 7:58 AM EST : RE: Waiting for GuildPortal.com
DarkThoughts
Posts: 510
Zomgawsh Poster

It's been three days now and I'm still having the same problem after checking several times. I did notice that the scroll bar mod was back on my shout box at one point but it is gone again.

I submitted a support ticket yesterday as well. No word on the issue yet.
____________________________________________________________________________________________________
On a mountain of skulls, in the castle of pain, I sat on a throne of blood. What was will be. What is will be no more. Now is the season of evil!
TopBottom

ODiNN (New Admin) 5/21/2013 11:07 AM EST : RE: Waiting for GuildPortal.com
ODiNN
Posts: 98
Posts With Wolves

GP seems to be using ONLY their Facebook page to discuss issues.  Looks like they have a server problem with the Image server.  Thought they had fixed it, but now it looks like they are replacing the server. 

https://www.facebook.com/#!/GuildPortal

They said:

"Really sorry about this, all, but it looks like we're going to have to do the full restore again (so the site will misbehave while its happening). Just of images, etc.. Nothing in the database will be rolled back or anything.

From CBeyond:

Looks like the M: is showing as failed again , it is highly unlikely that this is another bad disk. We will need to swap out the server chassis as I believe it is a bad back plane slot."

I dont know why the refuse to answer tickets, I have 4 in now,  and or use their own Blog or Forums.  But I hope this helps.

I am looking into another provider.  If they don't get their stuff together I'm gone!
TopBottom

DarkThoughts (Guild Admin) 5/21/2013 11:31 AM EST : RE: Waiting for GuildPortal.com
DarkThoughts
Posts: 510
Zomgawsh Poster

Thanks ODiNN,
At least you are posting answers on the correct forum.
____________________________________________________________________________________________________
On a mountain of skulls, in the castle of pain, I sat on a throne of blood. What was will be. What is will be no more. Now is the season of evil!
TopBottom

Warlord Lapin (New Admin) 5/21/2013 4:27 PM EST : RE: Waiting for GuildPortal.com
Warlord Lapin
Posts: 5
Getting Started!

Is GP still having a lot of technical issues? My nav bar lost its colors and unable to use its dynamic menu HTML/mod isn't working properly because of it... causes the coding to render the drop down menus beneath the ads (unable to be seen on top). That's just besides the pictures that was uploaded there, to be gone... 
TopBottom

ODiNN (New Admin) 5/24/2013 2:34 PM EST : RE: Waiting for GuildPortal.com
ODiNN
Posts: 98
Posts With Wolves

Well still having issues with my Images!

4 Support Tickets without a Response!  I'm DONE.

Moved to a much better service and my Guild Members LOVE IT!  Much Much Much more customization here.

Come join me at:
Join me HERE***

TopBottom

Pyxia (Guild Admin) 6/6/2013 3:27 PM EST : RE: Waiting for GuildPortal.com
Pyxia
Posts: 3150
Zomgawsh Poster

Sadly, we are moving on to another service provider as well.  Thankful my sub runs out this month since I doubt I would have gotten any response for a refund.  It is sad, since I did like GP over the years, but with all the problems, slow to non-existent service, and a completely worthless vendor in CBeyond, I just can't stay.  Still not having my images back and absolutely no word in more than a week was the last straw.  I've defended GP  in the past since I knew they were trying, but I am starting to think they are finally throwing in the towel.

If you do decide to stick with GP, my advice is to make sure you have backups of your most important pictures/documents from your site.  If everything goes down again, I have very little confidence it will be made right quickly, if at all.

My two cents anyway.

--
Achievements are zen!

"But there's no sense crying over every mistake
You just keep on trying till you run out of cake."

TopBottom

Gekko (New Admin) 6/7/2013 1:30 AM EST : RE: Waiting for GuildPortal.com
Gekko
Posts: 841
Zomgawsh Poster

Well, if all they are using is Facebook for communication, that sort of blows as I don't do Facebook, Twitter or any of the other social media sites.

I thought they'd just Gone Out of Business and was getting ready to cancel my sub too.

GP really needs to re-think how they interact with their customers - those that are left.
TopBottom

Gekko (New Admin) 6/10/2013 12:47 PM EST : RE: Waiting for GuildPortal.com
Gekko
Posts: 841
Zomgawsh Poster

 I've decided to end my paypal sub to GP.  It seems that no one is home

Gekko
TopBottom

Admins Online
There are   members online.
So-and-so has logged on!
%title%
%message%