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Forums : Feature Discussion > Why are some people on my site now named 537122756_Inactive?
Zurole (New Admin) 12/7/2011 4:16 PM EST : Why are some people on my site now named 537122756_In...
Zurole
Posts: 79
Posts With Wolves

In our forums several accounts have odd names for their accounts.  One is listed as 537122756_Inactive as his account name even though he is an active player and user.  And above his avatar he has a title of GP user: 537122756_Inactive.

Anyone had/have this issue and is there a fix?
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Sandy Lewis (Blue Collar) 12/7/2011 4:42 PM EST : RE: Why are some people on my site now named 53712275...
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

Hi!  The user will need to submit a ticket, in the ticket he/she just needs to let us know what the user name they would like us to try and change it to for them  (please have them give us a few options to try.)


What happened was if a user had not logged in for  over 3 years there names was changed to "#####_inactive" to free up name.   Since we changed the user name itself, coming back does not give them the old name back. 

http://www.guildportal.com/Support.aspx
Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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Zurole (New Admin) 12/7/2011 5:08 PM EST : RE: Why are some people on my site now named 53712275...
Zurole
Posts: 79
Posts With Wolves

How is he still able to log into the system to post at all then?
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Sandy Lewis (Blue Collar) 12/7/2011 5:10 PM EST : RE: Why are some people on my site now named 53712275...
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

If the user where to use "Forgot" that would send him his new user name of ###_Inactive  and his password.  He can log in with that

Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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Zurole (New Admin) 12/7/2011 5:26 PM EST : RE: Why are some people on my site now named 53712275...
Zurole
Posts: 79
Posts With Wolves

OK.  The user has been instructed what to do.  Thank you for the fast response.

Any chance you could add a feature where the people with those names get a email or popup telling them what to do to fix it?  Or is there one already and my people just missed it?
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Sandy Lewis (Blue Collar) 12/7/2011 6:14 PM EST : RE: Why are some people on my site now named 53712275...
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

I will ask Aaron 
Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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Duane! (Guild Admin) 12/24/2011 3:22 PM EST : RE: Why are some people on my site now named 53712275...
Duane!
Posts: 2126
Zomgawsh Poster

I would like this request as well.  I have just resorted to asking old returning members to sign up new.

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