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Forums : Feature Discussion > Poss. Guild Rally Bug
Keilana55 (Guild Admin) 11/4/2011 4:54 PM EST : Poss. Guild Rally Bug
Keilana55
Posts: 4537
Zomgawsh Poster

2 tests.

We are getting the e-mails, but not the texts.  I have my number correct and set to "enabled".

At least 2 of us that are not getting the texts have "Verizon" as a service provider.

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Keilana55 (Guild Admin) 11/4/2011 5:00 PM EST : RE: Poss. Guild Rally Bug
Keilana55
Posts: 4537
Zomgawsh Poster

I know that some get their e-mail sent to their phones, but what we are trying to determine is if everyone is getting the actual notification texts or is it smart phones getting e-mail and no actual texts being sent.

I have gotten 0/2 texts and 2/2 e-mails.

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Sandy Lewis (Blue Collar) 11/4/2011 6:11 PM EST : RE: Poss. Guild Rally Bug
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

It would an e-mail form Guildportal but it should go to the texting section of the phone.  So this is not working for Verizon?
Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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Keilana55 (Guild Admin) 11/4/2011 6:19 PM EST : RE: Poss. Guild Rally Bug
Keilana55
Posts: 4537
Zomgawsh Poster

Sandy Lewis said:
It would an e-mail form Guildportal but it should go to the texting section of the phone.  So this is not working for Verizon?


So far, for the 2 people it's not working, they are using Verizon.  However, for some it is working and some of them might have Verizon.  I will keep checking as they log on.

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Keilana55 (Guild Admin) 11/4/2011 6:30 PM EST : RE: Poss. Guild Rally Bug
Keilana55
Posts: 4537
Zomgawsh Poster

Okay, as soon as the Verizon users took the 1 out of my phone number and saved it, I was able to get texts.

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Elsmond (New Admin) 7/10/2012 9:44 AM EST : RE: Poss. Guild Rally Bug

Elsmond
Posts: 1880
Zomgawsh Poster

Did this ever resolve?

I've tried a few different things.

1. I get the alert emails to my hotmail fine as expected.
2. I've tried different formats for the number to text to as I wasn't certain if it needed a specific format...
    1XXXYYYZZZZ
    1-(XXX)YYY-ZZZZ
    1-XXX-YYY-ZZZZ
 
I too am on Verizon... I keep going back to plug at it testing rally or via the 'subscribed forum reply' piece...

Elsmond
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Keilana55 (Guild Admin) 7/11/2012 11:12 AM EST : RE: Poss. Guild Rally Bug
Keilana55
Posts: 4537
Zomgawsh Poster

Hi Elsmond,

Verizon clients must omit the #1 before the number despite the prompt to do so.

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Keilana55 (Guild Admin) 7/11/2012 11:13 AM EST : Guild Rally Bug - Event Notification
Keilana55
Posts: 4537
Zomgawsh Poster

None of us have been receiving the notifications for events for more than a month.  Please advise.

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