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Forums : Feature Discussion > New members unable to create login
RyeLibb (New Admin) 6/17/2011 9:49 PM EST : New members unable to create login

RyeLibb
Posts: 38
Becoming Adept!

Hi!

I have new members to the guild who are unable to create their login and fill out app.  They are receiving this page instead.

http://thelostfires.guildportal.com/ContentControls/Support/NewUser.aspx?GuildID=411067

I would appreciate any help or suggestion on what to do to fix this issue!

Thank you,

RyeLibb
~Lost Fires
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only1kik (New Admin) 6/18/2011 12:49 AM EST : RE: New members unable to create login

only1kik
Posts: 36
Becoming Adept!

Same for mine: bs.mmopost.org

I was just about to move our entire guild to the new site tonight, but it is currently postponed until the application process is functioning again.

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Danielle (gw) (Guild Admin) 6/18/2011 8:33 AM EST : RE: New members unable to create login
Danielle (gw)
Posts: 44
Becoming Adept!

Same here.

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Hope they fix it soon!

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Sandy Lewis (Blue Collar) 6/18/2011 4:20 PM EST : RE: New members unable to create login
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

Fix went live about 30 minutes ago!  Very sorry it happened at all.
Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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SabrielWindSong (New Admin) 6/20/2011 4:57 PM EST : RE: New members unable to create login

SabrielWindSong
Posts: 1

I am getting the same thing.  I am trying to join 2 separate guilds (one of my own and another one) and I get the New User Create Site page.
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Sandy Lewis (Blue Collar) 7/5/2011 6:44 PM EST : RE: New members unable to create login
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

Hi, if it’s your own site. You do not need to start a new account you just need to log in.  Once you have an account you do not need to make another one, just log in and then "Join" the site.

Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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Shadowace30 (New Admin) 7/7/2011 1:07 PM EST : RE: New members unable to create login
Shadowace30
Posts: 24
Becoming Adept!

My guildies are still unable to make a login and join the site also not able to vote on guild member of the month. Hope it's fixed soon.
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Sandy Lewis (Blue Collar) 7/7/2011 4:47 PM EST : RE: New members unable to create login
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

This was fixed, so i think  it might be something with your site.  What is the URL of the site?  What are some of the user names that are having issues?
Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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alexanderiiv (New Admin) 7/8/2011 3:00 AM EST : RE: New members unable to create login

alexanderiiv
Posts: 1

hi there i am also having issues joining my guild... i already have an account so as i try to input my information i get an error telling me that my username is already is use.
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Sandy Lewis (Blue Collar) 7/8/2011 10:09 AM EST : RE: New members unable to create login
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

Hi, What are you trying to do?

You would only get that error if you where trying to start a new account.  If all you need to do is "Join" a site.  Log in then click on the "Join" link at the top of the site.  You do not start a new account to join the site, you just log-in to your current account.  If it your own site that you started make sure you are logging on with the correct log in info it does NOT go by e-mail address it goes by user account name. and one e-mail address can have multiple accounts.

Sandy Lewis, GuildPortal Support
Admin Community - FAQ - Videos - Support Tickets
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