Sign Up! Login: Password: New User? Forgot? Support
Top Mods!
Wowhead Search
by sonofsamedi
Digital Clock
by Wolfar15
Admin Forums
Welcome to the GuildPortal Help Community! These forums are for admin-to-admin help.
Available Forums
Forums : Feature Discussion > Not Able to Log In
Ronyx (Guild Admin) 5/11/2012 9:40 PM EST : Not Able to Log In

Ronyx
Posts: 9
Getting Started!

Okay, this has been a problem not once, but twice. Customer support wasn't any help the 1st time, and I sent in a ticket again because it's happening once again (well it never stopped, I just didn't have the time to deal with the problem at the time).

Here's the thing: I made a guild (crunchyroll.guildportal.com) a bit ago, and I noticed that the only way I could get to it was by clicking "support" and then because I was already logged in at guildportal.com going to "my guilds" and hitting my guild from there. It was fine then. This was because it told me on my site that my password was wrong even though I know it wasn't.

The problem being now is that I logged out of the main guildportal site and it continues to tell me that I have the wrong password even though I know for a fact that my password is correct.

I am paying for this service so to not be able to get into my guilds site and continue updating the site is like a slap in my face. It's my money being flushed down the toilet. I don't mean to sound hostile here, but I am very frustrated by this. I know for a fact that my members in my guild would very much like me back to continue working on the site.

I have deleted all my cookies, all my history, everything that the the first ticket suggested I did to no avail. So please, help me out. Thank you.

TopBottom

Everdark (MVP) 5/12/2012 9:00 AM EST : RE: Not Able to Log In
GuildPortal MVP
Everdark
Posts: 3949
Zomgawsh Poster

What browser are you using? I can log into it fine on Firefox and IE using:

http://crunchyroll.guildportal.com/Guild.aspx?GuildID=450352&TabID=3861656

Keep in mind if you use a bookmark, there will be seperate cookies generated based on which subdomain you log in with (www, crunchyroll, admin, etc.), so logging in with one may not have you logged in with the others unless they were saved from a previous session.

"The person who says it cannot be done should not interrupt the person doing it." 

 
Everdark (T), Evadarr, Nevinn (AC), Soninn, Croninn, Zakarr, Avirded (SC)
TopBottom

Ronyx (Guild Admin) 5/12/2012 2:33 PM EST : RE: Not Able to Log In

Ronyx
Posts: 9
Getting Started!

I already tried that, and it doesn't work with either browser. And it's obviously something more when I can't even log into the main guildportal site.

TopBottom

Everdark (MVP) 5/12/2012 3:11 PM EST : RE: Not Able to Log In
GuildPortal MVP
Everdark
Posts: 3949
Zomgawsh Poster

Have you tried clicking Forgot? next to the login area to have your password emailed to you?

"The person who says it cannot be done should not interrupt the person doing it." 

 
Everdark (T), Evadarr, Nevinn (AC), Soninn, Croninn, Zakarr, Avirded (SC)
TopBottom

Ronyx (Guild Admin) 5/12/2012 5:19 PM EST : RE: Not Able to Log In

Ronyx
Posts: 9
Getting Started!

Everdark said:
Have you tried clicking Forgot? next to the login area to have your password emailed to you?
Yes... That's how I know for a 100% that my password is right.

TopBottom

Ronyx (Guild Admin) 5/14/2012 9:07 PM EST : RE: Not Able to Log In

Ronyx
Posts: 9
Getting Started!

Still no help... I haven't been able to log in for 5 days now... That's 5 days I could have been working on the site T.T

TopBottom

Aaron Lewis (Blue Collar) 5/15/2012 6:06 PM EST : RE: Not Able to Log In
GuildPortal Dev
Aaron Lewis
Posts: 1978
Zomgawsh Poster

The only thing I can think of is that welcome splash page you have... The "enter" image has the guild domain hard-coded into it, so you'd have to be authenticated to the domain first, and there's no way to do that since the only way to login directly to the domain is once you're on the site (past the welcome splash page).
Aaron Lewis, GuildPortal.com
TopBottom

Everdark (MVP) 5/16/2012 9:46 AM EST : RE: Not Able to Log In
GuildPortal MVP
Everdark
Posts: 3949
Zomgawsh Poster

I believe the problem he's having is accessing his main account (assuming Ogg?) with the current password that is emailed to him; even logging in via the main guildportal site itself.

On his site: I can click Enter, log in and save my password, go back to the Enter screen, click Enter, and be logged in.

"The person who says it cannot be done should not interrupt the person doing it." 

 
Everdark (T), Evadarr, Nevinn (AC), Soninn, Croninn, Zakarr, Avirded (SC)
TopBottom

Ronyx (Guild Admin) 5/16/2012 1:30 PM EST : RE: Not Able to Log In

Ronyx
Posts: 9
Getting Started!

Everdark said:
I believe the problem he's having is accessing his main account (assuming Ogg?) with the current password that is emailed to him; even logging in via the main guildportal site itself.

On his site: I can click Enter, log in and save my password, go back to the Enter screen, click Enter, and be logged in.
Yup. I can't even log into my main account even though I have the right password. And support hasn't given me a reply at all since I sent it last Thursday night. That's kind of a long time to get zero help for such an important problem as not being able to log in!

I'm giving it a couple more days and if the customer service still doesn't reply to my ticket than I may be finding another site and canceling my subscription. I shouldn't have to wait this long. I mean jeeze, did they hire Nexon's customer service to work for them...

TopBottom

Merenwench (MVP) 5/16/2012 5:41 PM EST : RE: Not Able to Log In
GuildPortal MVP
Merenwench
Posts: 2772
Zomgawsh Poster

Several of our members can't access our LOTRO site either. It says they are logged in but they can't access any part of the site like forums etc.

TopBottom

Admins Online
There are   members online.
So-and-so has logged on!
%title%
%message%