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Welcome to GuildPortal Support, and thank you for choosing us as your guild's home on the web! Please fill out the form with as much detail as possible, and we will route it to the appropriate person. The first to see your ticket will usually be Sandy, and if it requires a software change, it will be forwarded to Aaron.
Support tickets are reviewed within
1-2 business days
(Monday-Friday). If you are requesting help with a feature, you will receive a response. If you are reporting a problem, your ticket will be forwarded to development and we will fix the problem. It is possible you will be contacted only if we need more detail.
If your issue is related to custom code you have placed on your site (JavaScript, custom HTML, XML/XSL, custom CSS, etc.), your best bet is probably the GuildPortal Admin Community.
- Sandy and Aaron Lewis
Notice!
It is the weekend, and support tickets will be gotten to on Monday. Since support tickets build up over the weekend, it could take up to 96 hours before you receive a reply!
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GuildPortal is accredited by the Better Business Bureau. As such, we commit to high levels of ethical business practices and customer satisfaction, and to work with our customers and the BBB to resolve disputes that might arise. We do business the BBB way!
Since December of 2003, for every six month guild hosting subscription, and for every renewal after that, GuildPortal has donated $1 to Food for the Hungry, a not-for-profit organization dedicated to ending poverty around the world.